September 16, 2026
Consumer Rights Act 2015: What It Actually Means for Your Refunds, Repairs and Replacements
You bought something. It broke, didn’t work as described, or simply wasn’t what you paid for. Now you’re standing at a customer service desk — or typing an angry email — being told “sorry, we don’t do refunds” or “you’ll need to speak to the manufacturer.” Here’s the thing: in most cases, that’s not true. The Consumer Rights Act 2015 gives you specific, enforceable rights whenever you buy goods, digital content or services in the UK, and a shop’s own returns policy cannot legally take those rights away from you. This guide walks through exactly what the Act covers, what
